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Powrio

Digital warranty

Your warranty, on record. Verified in one scan.

Every Powrio battery can be registered online. You get a certificate number straight away, a PDF certificate you can download any time, and a QR code that lets anyone confirm it's genuine.

Register a battery

New installation? Activate your warranty — no account needed.

Register now

Look up a warranty

View your certificate, download the PDF or resend it by email.

Look up

Raise a claim

Report an issue with photos and track it online.

Start a claim

How it works

No paper card to lose.

  1. Register after installationEnter your details, the serial number, purchase date and dealer. It takes about two minutes.
  2. Get your certificate numberIssued immediately. Powrio reviews the registration and emails you when it's approved.
  3. Download or resend any timeWarranty Lookup gives you the PDF certificate whenever you need it — for a claim, a resale or your records.
  4. Verify with a scanThe QR code on the certificate opens a public verification page showing whether it's genuine and valid.
Powrio

Warranty Certificate

Powrio Energy Solutions

Sample
Certificate no.
PWR-CERT-2026-004217
Model
PB512100
Serial
P51-24A-0913
Valid from
12 Mar 2026
Valid until
12 Mar 2031
Scan to verify
Registered via authorised dealer Verified genuine

Coverage

What's covered — and what isn't.

The warranty term for your battery is printed on your certificate. Here is how it works in practice.

Full warranty terms

Warranty period

Residential products
5 years from purchase
Commercial applications
3–5 years, by product and use
Performance guarantee
≥ 80% capacity at end of term*
Transferable
Yes, when registered

*Under normal usage within rated specifications. Your certificate states your exact term.

Covered

  • Manufacturing defects in materials or workmanship
  • Battery management system (BMS) failures
  • Premature capacity loss beyond the guaranteed threshold

Not covered

  • Physical damage, including impact and water damage
  • Misuse, or use outside rated specifications
  • Unauthorised modifications or repairs
  • Installation or charger faults not caused by the battery

Claims

If something goes wrong.

Claims are handled online with your dealer and our service team, so you can see progress instead of chasing it.

  1. 01

    Look up your warranty

    Use your registered email and serial number.

  2. 02

    Describe the issue

    Choose a category, explain what happens and add photos.

  3. 03

    Assessment

    Your dealer and Powrio review it — we may ask for a test.

  4. 04

    Resolution

    Repair, replacement or credit within 15 business days of approval.

Start a claim Call support

Verify a certificate

Buying a used battery? Check it first.

Enter the certificate number printed on the warranty certificate — or scan its QR code — to confirm it's genuine and see its validity dates.

FAQ

Warranty questions

Still stuck? Email support@powrio.com with your serial number.