Warranty & Support
Your Powrio battery is backed by comprehensive warranty coverage and dedicated technical support
5-Year Warranty
Standard warranty on all residential products
80% Capacity
Guaranteed minimum retention at warranty end
15-Day Resolution
Maximum claim processing time
Warranty Terms
Standard Warranty Period
5 years from the date of purchase for all residential battery products.
Commercial Warranty
3-5 years depending on product and usage conditions. Extended warranty available.
Performance Guarantee
Minimum 80% capacity retention at end of warranty period under normal usage.
Coverage
Manufacturing defects, BMS failures, premature capacity loss beyond guaranteed thresholds.
Exclusions
Physical damage, misuse, unauthorized modifications, water damage, or use outside rated specifications.
Transferable
Warranty transfers with the battery to new owners when properly registered.
Warranty Claim Process
Contact Support
Reach out via email (support@powrio.com) or phone with your battery serial number and purchase details.
Diagnostic Assessment
Our team will review monitoring data and guide you through basic troubleshooting if applicable.
Claim Submission
Submit a formal warranty claim with purchase proof, serial number, and issue description.
Resolution
Repair, replacement, or credit issued within 15 business days of approved claim.
Register Your Battery
Activate your warranty and unlock battery monitoring by registering your battery with your serial number.